CALL CENTRE CONSULTING SERVICE
Call Centre investment and deployment has seen such tremendous growth, it is an industry in itself. Companies invested in call/contact centre and the rise & fall of businesses hinge on contact centre. Now the question arise: how to maintain the contact centre, how to create a competitive edge, how to align the contact centre with the business offering? The answer to these questions most likely does not come from the call centre vendors nor the technology partner. Hence unless the companies themselves possess a high caliber in-house technical and business consultants, the contact centre is left alone and not dynamically tweaked or grow according to the business or market environment. This is where EmCresta brings value to our clients. We helped our clients unlock the value of the existing contact centre, design & build a new one and ultimately optimizing performance for added business value and a tangible competitive edge. | PROFESSIONAL SERVICES
The demand for actual professional services in contact centre deployment has never been greater. A Professional Services that can truly deploy a contact centre project with satisfying results and bringing significant positive impact to the customers—this is our offering to our customers. A competent highly skilled technical & business consultants that are able to deploy call centre projects on the proven platform of Avaya, Genesys and Nortel. Business processes, front-end applications and database and anything in between such as PBX, ACD, CTI, IVR, PDS, Voice Logger & Workforce Management—all these are our domain  We specialize in all these technologies and processes with the single goal of bringing added profits to our customers. Accurate Deployment Practice is bringing the deployment of contact centre to align with your business and its processes. |
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We are a division of Juris Technologies. Juris is a corporate and enterprise software solutions company. Juris solutions are most suited for customer relationship and financial management, especially on large scale banking and telco corporations with tremendous scalability, back-end connectivity and workflow between complex legacy systems. It has clean, interactive user interface that integrates customer service, sales, collections and recovery, real-time decision support and campaign management. The whole design basis of Juris solutions is centred on robustness and user-friendliness. Users can even change workflows, screens and fields in the user interface without any prior programming skills. Go to Juris (www.juristechnologies.com) |
 | WE ARE CALL CENTRE BUILDERS BUILDING AND ENHANCING CALL CENTRES TO WORLD CLASS STANDARDS | www.emcresta.com |
