We are Contact Centre Builders

Welcome!

At Emcresta, we are dedicated to provide contact centres worldwide with constructive consultancy, effective deployment and reliable maintenance services Emcresta consultants are committed to the performance optimization of call centres. We take on challenging engagements for the improvement of contact centres. These engagements covers business process re-engineering and technology re-alignment. We perform analysis of the full business process cycles and the technological systems in call centres. Partnering our clients to look into how best to use information technology to meet their business objectives. In tandem with our consulting practice, Emcresta Professional Services implement, deploy and administer contact centres systems for our clients.

Our Professional Services teams are trained with the primary objective of delivering value and business growth to our clients. We bring out the best in Call Centre technologies to the benefits of our clients.
Deploying & Optimizing Call Centres with accurate effectiveness

We build Contact Centres on technologies provided by renowned accomplished solutions such as:
  • Avaya
  • Genesys
  • Juris
  • Oracle
Bringing together these technologies with our capabilities and experiences, we ensure maximum benefits for our clients. This is where EmCresta brings value to our clients. We helped our clients unlock the value of the existing contact centre, design & build a new one and ultimately optimizing performance for added business value and a tangible competitive edge.
We are a division of Juris Technologies. Juris is a corporate and enterprise software solutions company. Juris solutions are ideal for customer relationship and financial management, ranging from large scale banking and telco corporations to mid-size enterprises. Architected with tremendous scalability, back-end connectivity and workflow processes between complex legacy systems, Juris CRM has clean, interactive user interface that integrates customer service, sales, collections and recovery, real-time decision support and campaign management. The whole design basis of Juris CRM solutions is centred on robustness and user-friendliness. Users can even change workflows, screens and fields in the user interface without any prior programming skills. Go to Juris (www.juristechnologies.com)