System Integration, Deployment & Outsourced Project Management Services

We believe in bringing profits to our clients with our Accurate Deployment Practice. Our SI and Deployment teams are trained to provide effective deployment to our clients in the area of Avaya & Genesys telephony systems: PABX ACD IVR CTI As contact centre also requires front-end and back-end application, Emcresta also provides the Professional Services to deploy CRM solutions, Financial solutions and Oracle DB setup and tuning. Our Project Management team provides our clients with outsourced project management services to oversee call centre implementation projects We integrate all these technologies and processes with the single goal of bringing added profits to our customers. Our Accurate Deployment Practice is created for the purpose of bringing the deployment of contact centre solutions in such a manner as to align with your business and its processes.

Emcresta consultants & engineers are specially trained to deploy Contact Centre systems and solutions to effectively work for our clients. We make the technologies work for you, leaving you to fully concentrate on your business. Engage us to deploy call center solutions for you. We cover full deployment capabilities for:

Telephony	Avaya Definity & Communication Manager: Elite ACD, BSR and multi-site Virtual Routing; Avaya CTI & multimedia systems: AIC, CCE, Avaya Reporting: CMS, BCMR & OA
CTI	Avaya Interaction Center AIC, Avaya Contact Center Express CCE, Avaya CvCT; Genesys Enterprise Telephony Solution: Genesys URS, Genesys Framework, Genesys T-Server.
CRM, Back/Front-end Applications	Juris CRM suite, Juris Collection Management system , Juris Mindcraft Artificial Intelligence Engine, Oracle RDBMS.
Outbound Solution	Avaya PCS Predictive Dialer, Juris Outbound Application

Our commitment to effective deployment will turn your Contact Centre into a valuable part of your organization. Cost reduction, customer loyalty and retention, revenue generation are some of the tangible results that we bring to our clients. We are committed to bring value and benefits to your Call Centre, in ways that only effective deployment of the invested technologies and systems can bring forth.

When engaging our Call Centre Professional Services, program and methodology, you are actually future proofing and effectively deploying the technology that you invested in. We make technology work for your profits. Together we safeguard you and your investment against slipshod deployment and maintenance.

Products

Emcresta packaged CRM solution, riding on the Juris CRM suite provide a complete CRM solution for the manufacturing, outsourcing, financials, government, utility and telecommunication sectors. Assimilating the Juris CRM Best Practice model with the Emcresta Accurate Deployment Practice, Emcresta is providing clients with tangible results and real benefits of CRM software deployment. Juris software solution caters for:

CRM
Debt Collection
Retail Credit Scoring
Corporate Credit Scoring
Behavioral Scoring
And Legal litigation workflow

			Accurate Deployment Practice Swift, Sharp and A Clear Cut Path To Effective Deployment	*System Integration & Outsourced Project Management Services* The demand for actual professional services in contact centre deployment has never been greater. A Professional Services that can truly deploy a contact centre project with satisfying results and bringing significant positive impact to the customers—this is our offering to our customers. We provide competent highly skilled technical & business consultants that are able to deploy call centre projects on the renowned platforms of Avaya, Genesys and Nortel. We are engaged for our professional services in integration & deployment and consultancy.				Our system integration and deployment teams provide effective deployment of telephony, front-end and back-end application solutions in the banking, utility and telecommunication sectors. Our consultants deep insights and experiences are ultimately translated into tangible competitive edge for our clients whenever they engage us. When engaging our Call Centre Professional Services, program and methodology, you are actually future proofing and effectively deploying the technology that you invested in. We make technology work for your profits. Together we safeguard you and your investment against slipshod deployment and maintenance.