Professional Services
| CUSTOMER ADVOCACY Who looks after your interests before, during and after the Contact Centre deployment? We Do!! The "BEFORE" stage: How do you know what to purchase, how to effectively deploy and where to source for good Call Centre solution and technology partner? Do you know what you actually need? How do you know what to spot for during PoC, demos and evaluations? The "DURING" stage: How do you know that the tender specs you issued out is in your best interest and align with your business strategy instead of just a generic specs prepared for the interest of a “familiar” vendor—do you actually need CTI, web or complex integrations for that matter? Or is a simple and accurate solution is the one you actually really need? The "AFTER" stage: Who maintains the systems for you? Or does your vendor charge “maintenance” for hardware replacement only? Who advises you on the configuration changes that you need? Who interprets the reports for you? Who advises you on the status of your operations and whether there is a need for tweaking and realignment? We DO!! We PROTECT your interest and investment against:
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A Protection Plan against Ineffective Call Centre Deployment & Investments
This is a critical service and program that the clients engage us in becoming their advocate for a guarantee on an effective contact centre deployment. We partner our clients to: Oversee deployment by the chosen vendor/SI and audit their proposal and/or installation Project manage PoCs, deployments, upgrade exercises … all for the clear-cut interests of our clients. We value our clients profits Taking Your Interests at Heart, Valuing Your Profits
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 | WE ARE CALL CENTRE BUILDERS BUILDING AND ENHANCING CALL CENTRES TO WORLD CLASS STANDARDS | www.emcresta.com |
